Reliable Solutions for Uninterrupted Power
Privacy Policy
Effective Date: 01/09/2024
1. Introduction
WILLPOWER Group ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Collection of Personal Information
We may collect the following types of personal information:
- Name
- Contact information including email address, mailing address, and phone number
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
How We Collect Personal Information
We collect personal information directly from you when you:
- Visit our website at willpowergroup.com.au
- Fill out forms or register on our website
- Contact us via email, phone, or through our website
- Participate in surveys or promotional activities
We may also collect information automatically when you interact with our website, including:
- IP address
- Browser type and version
- Pages you visit
- Time and date of your visit
- Cookies and similar tracking technologies
3. Use of Personal Information
We collect and use your personal information for the following purposes:
- To provide and improve our products and services
- To communicate with you, including responding to inquiries and providing customer support
- To send promotional emails about new products, special offers, or other information we think you may find interesting
- To customize the website according to your interests
- For internal record keeping and administrative purposes
- To comply with legal obligations
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To our service providers who assist us in operating our website and conducting our business
- If required by law or legal proceedings
- To protect our rights, property, or safety, or that of our customers or others
- With your consent or at your direction
5. Security of Personal Information
We are committed to ensuring that your personal information is secure. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
6. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated. To request access or correction, please contact us using the details provided below.
7. Complaints
If you believe we have breached the Australian Privacy Principles or any applicable privacy laws, you may lodge a complaint by contacting us. We will promptly investigate your complaint and respond to you in writing.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us